Customer Service (Malay Only)
|Job Title||:||Customer Service (Malay Only)|
|Position Level:||:||Junior Executive|
|Job Specialization:||:||Customer Service|
|Qualification:||:||Primary/Secondary School/SPM/"O" Level
1.Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
2.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
3.Follow up to ensure that appropriate actions were taken on customers requests.
4.Refer unresolved customer grievances or special requests to designated departments for further investigation.
|Years of Experience:||:||1|
|Age Range of Candidate:||:||18 - 40|
|Requirements:||:||• Being flexible
• Using initiative
• Communication and listening
• Information technology
• People management
• Customer service
• Being confident and focused
• Being professional and courteous
• Being open minded
• Resolving problems quickly
• Being thorough and analytical
• Malay only
• Can start working immediately